Frequently Asked Questions

We suggest that our products are not frozen, as the product texture may change during the thawing process, becoming slightly lumpy or grainy.

“A Use By Date” is stamped on the bottom of every package. If products are maintained under refrigeration up to this date, most will still be good for a few weeks beyond this date.

For information on where a particular product is sold, please contact our customer service department at: mtatroREMOVETHISBEFORESENDING@franklinfoods.com. Please specify the brand, flavor, and the area of the country you would purchase in.

Direct set cream cheese describes one of the processes used to manufacture cream cheese. It creates a smooth, bold flavor with a fresh taste.

Most of our products are certified kosher under the Kof-K and OU-D emblems. For a complete list of kosher products, please contact our customer service department at: mtatroREMOVETHISBEFORESENDING@franklinfoods.com

Yes; all retail products are sealed with a tamper-proof inner seal. If you notice that this seal is broken, or is not air tight, do not consume the product. Please notify our customer service department at: mtatroREMOVETHISBEFORESENDING@franklinfoods.com if this occurs.

Our cream cheese can be used in any recipe calling for cream cheese.

We are inspected by the Vermont Department of Agriculture, Arizona Department of Agriculture, The Food and Drug Administration, and independent auditors required by our various customers.

Franklin Foods is a certified Safe Quality Food (SQF) Level 3 Food Quality and Food Safety Manufacturer. Franklin Foods is one of only 285 dairy manufacturers worldwide to achieve SQF Level 3 certification. We also utilize the FDA-approved Hazard Analysis and Critical Control Point (HACCP) program ensures the food we produce is safe to consume. Under this program, our manufacturing processes are monitored from the point of receiving ingredients until the time finished products leave our shipping department.