FREQUENTLY ASKED QUESTIONS

Can I freeze your cream cheese spreads and dips?

We suggest that our products are not frozen, as the product texture may change during the thawing process, becoming slightly lumpy or grainy.

How long are products good for?

A "Use By Date" is stamped on the bottom of every package. If products are maintained under refrigeration up to this date, most will still be good for a few weeks beyond this date.

Where can I buy your products?

For information on where a particular product is sold, please contact our customer service department at: mtatro@franklinfoods.com. Please specify the brand, flavor, and the area of the country you would purchase in.

What is Direct Set Cream Cheese?

Direct Set describes the process we use to manufacture cream cheeses that are bursting with flavor. Unlike bland national brands, our products have a bold, fresh taste.

Do your products contain allergens?

All of our products are made from milk or cream and therefore contain dairy proteins that can be allergenic to certain individuals. For more detailed information about a specific allergen or a specific product, please forward a detailed question to: info@franklinfoods.com.

Are your products made using rBGH or rBST?

We are pleased to report that all of the milk and cream used for our products are sourced from cows not treated with these synthetic growth hormones. All of the dairy farmers we source milk and cream from are required to sign a legal affidavit confirming that they withhold these hormones from their herds.

Are your products Kosher? Kosher for Passover?

Most of our products are certified kosher under the Kof-K emblem. We do not currently manufacture any products that are kosher for Passover. For a complete list of kosher products, please contact our customer service department at: mtatro@franklinfoods.com.

Is your packaging tamper-proof?

Yes; all retail products are sealed with a tamper-proof inner seal. If you notice that this seal is broken, or is not air tight, do not consume the product. Please notify our customer service department at: mtatro@franklinfoods if this occurs.

Can I use your cream cheese for baking?

Our cream cheese can be used in any recipe calling for cream cheese.

What government organizations are you inspected by?

We are inspected by the Vermont Department of Agriculture, The Food and Drug Administration, and independent auditors required by our various customers.

What programs do you have in place to ensure food safety?

Our FDA-approved Hazard Analysis and Critical Control Point (HACCP) program ensures the food we produce is safe to consume. Under this program, our manufacturing processes are monitored from the point of receiving ingredients until the time finished products leave our shipping department.

Do you produce organic products? What certifying agency do you use?

We produce organic cream cheese. The Northeast organic Farming Association (NOFA) is our organic certifying agency.

Are your products gluten-free?

Our Hahn's Yogurt & Cream Cheese Spreads, All Season’s Kitchen Dips, Vermont Gourmet Spreadable Cheeses and Lombardi’s Mascarpone are gluten-free. For information on other products, please contact us at: info@franklinfoods.com.

Are Live and Active Cultures safe to eat?

There are more than 400 species of bacteria normally living in our intestines. Approximately 85% of these organisms are "good" and 15% are "bad". When the balance of "good" to "bad" organisms is reversed, our health can be compromised, sometimes severely. Consuming Live and Active Cultures in our food helps to restore a healthy balance of these organisms. For mote information, visit : www.aboutyogurt.com.